or Pay Cash upon delivery
Payment Options
WHERE DO YOU DELIVER TO?
We deliver to all major centres and outlying areas in Zimbabwe.
Most of our deliveries are handled by a reliable courier service.
F.A.Q.
WHERE DO YOU DELIVER TO?
We deliver to all major centres and outlying areas in Zimbabwe.Most of our deliveries are handled by a reliable courier service.
INTERNATIONAL DELIVERIES?
We currently do not deliver internationally.
WHAT IS THE DELIVERY COST?
•We charge a door to door Delivery flat rate of USD $5 in Harare for orders less than a 100kg. After that USD $2 is added for every 1kg-50kg additional weight.
•Free delivery in the Harare City Centre.
•Chitungwiza, Ruwa, Norton & other outlying areas around Harare cost USD $8.00
•Delivery rate of USD 50 cents per kg Outside Harare to be collected by customer at Courier Company pickup points.
Note: Depending on the size of the order and distance involved additional costs may apply to your order. For example out lying areas tend to be more expensive to deliver to.
WHAT ARE THE DELIVERY OPTIONS?
| Major Route Destinations | HARARE – BULAWAYO – GWERU – MUTARE – KWEKWE – KADOMA – CHINHOYI – CHEGUTU – BEITBRIDGE – MASVINGO – VIC FALLS – MARONDERA |
| Minor Route Destinations | KARIBA- CHIREDZI – NYAMAPANDA |
| ODA REGIONS | CHIVHU- MURAMBINDA – NGEZI – NORTON- GUTU |
•Delivery rate of USD 50 cents per kg Outside Harare to be collected by customer at Courier Company pickup points.
Note: Depending on the size and nature of the order and distance involved additional costs may apply to your order. For example out lying areas tend to be more expensive and complicated to deliver to.
WHEN CAN I EXPECT MY PARCEL?
WHEN CAN I EXPECT MY PARCEL?
The table below is based on orders which have been placed and paid on a working day before 15:30.
| Pet Food & Accessories | Large Shipments | |||
| HARARE | 1 – 2 working days | 3-5 working days | ||
| Other Major Centres | 2 – 3 working days | 3-5 working days | ||
| Minor Route Destinations | 3-5 working days | 3-5 working days | ||
| ODA REGIONS | 3-5 working days | 3-5 working days |
MY PARCEL IS DELAYED WHAT SHOULD I DO?
All our parcel deliveries are done via third party courier companies. This means that we cannot affect the operations of the third-party company.
Unfortunately parcel delays do and will happen, however we follow-up with the respective service providers immediately.
Please do not contact the courier company to enquire about your parcel.
We have a dedicated customer service agent from the courier company assigned to us who will follow-up all our delayed parcels.
Please send an email to info@doglovers.co.zw and we will follow-up with the courier company.
Just place your Order # with Delayed in the subject line and send it through to us.
WHAT TIME WILL MY PARCEL BE DELIVERED?
We cannot give a time when the courier driver will arrive to deliver the parcel. There are so many factors which influence the delivery time such as traffic, delays at a previous stop or a technical problem.
Delivery will take place between business hours, from 08:00 to 16:00. Please ensure that someone is present at the delivery address to receive and sign for the parcel.
MY PARCEL IS DELAYED WHAT SHOULD I DO?
Someone must sign the waybill when receiving the parcel. If you cannot be present at the delivery address a work colleague or member of staff may sign on your behalf.
We please ask that someone be present at the delivery address during working hours to receive the parcel.
Just place your Order # with Delayed in the subject line and send it through to us.